Withdrawal Policy

As part of our commitment to providing truly superior service, we make every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible.

All your winnings greater than $20,000 may be withdrawn in limited instalments of up to $20,000 per calendar month if so decided by the Company at its sole discretion.

For larger withdrawals, GGPoker may split the amount into smaller withdrawals to facilitate the player’s request. Any withdrawal fee incurred will not be increased as a result of this segmentation, however.

The withdrawal policy dictates that customers may be required to verify their identity before a cash withdrawal can be made from their account. This validation process is to prevent potential online fraud.

Main Verification Documents

  1. Photographic ID: A copy of a current photographic ID is required for your first withdrawal request. This photographic ID can be in the form of a copy of a Passport, Driver’s License or National ID card. Specifically, it is the photograph page of the ID that we require for our verification checks. Please ensure that your name, photograph and signature are visible on the document.
  2. Credit/Debit Cards: A copy of the front and back of the credit/debit card(s) used to fund your account. Please ensure that all details are clearly legible to enable prompt and accurate verification. For security purposes, please block the middle eight numbers on the front of the card copy and the 3-digit security code at the back of the card copy.
  3. Proof of address: This may be submitted in the form of a utility bill, a bank statement, a credit card statement. It should be a recent (recent 3 months) document showing your full name and address as registered on your account with us. If you provide a credit card statement, please ensure that you blank out the eight middle numbers of the credit card.
  4. Notarized documentation: Your documents will need to be authenticated by an appropriately qualified Notary/Solicitor and signed and stamped as proof of legitimacy.

Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above.

Please note the following important withdrawal information (pertinent to credit card and Non-credit card users):

In some cases, where account verification is required for completing your request, verification must be completed within 7 days or your withdrawal will be reversed and the funds returned to your bankroll.

Please notify us immediately should your credit/debit card(s) be lost, stolen or cancelled or should your E-wallet status change, so we may investigate their status and confirm that payments may/may not be received.

Below, please see the type of authentication required, as determined by the total amount of the customer’s withdrawals per one (1) month period:

Withdrawal Limit per Month Level of Authentication Details
$0 – $1,000 0 – Basic authentication required. Certain documents such as copy of your ID or copies of bank statements or Credit card copies may be requested.
$1,001 – $10,000 1 – Enhanced authentication required. A combination of the above mentioned documents will be required.
$10,001 – $50,000 2 – Signed & notarized original documents required. The amount of $50,000 has been determined according to international laws pertaining to money laundering.
$50,000 Absolute withdrawal limit per month. Customers withdrawal amounts totalling above $50,000 during a one-month period will be transferred to the following month. Special cases will be considered by the management.

We reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.

Bonuses may be withdrawn only after all Bonus Policy requirements have been satisfied.

Your bank or payment processor may levy a fee to process your withdrawal. In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.

According to our Withdrawal Policy, customer’s withdrawal requests shall be automatically paid directly to the payment method(s) by which that customer submitted their original deposit(s) to their GGPoker.com account, up to the amount that the customer deposited in GGPoker.com using the same payment method(s). Withdrawal above the deposit amount shall be processed after thorough fraud check-up.

In the event that you cancel a withdrawal request, you will bear full responsibility for any subsequent wager of such sum. The Company is under no obligation to refund any amounts that are cancelled by you and which are subsequently wagered.